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Frequently Asked Questions

Which month is the cheapest for Umrah?

From June to August, because the temperature is extremely high, fewer individuals tend to plan their Umrah. Consequently, the prices for Umrah packages are at their lowest during the summer season in Canada.

What documents are required for an Umrah visa?

  • A valid passport with at least 6 months remaining before expiration.
  • A completed Umrah visa application form.
  • Two recent passport-sized photographs with a white background.
  • Proof of confirmed return flight tickets.
  • Proof of accommodation in Saudi Arabia.
  • Proof of relationship for women traveling with a mahram (such as a marriage certificate for spouses, and birth certificates for children indicating the names of both parents).
  • Payment of visa fees.

What does our package include?

Our typical packages include assistance with visa processing, round-trip airfare, transportation, hotel accommodations, and guided tours to Makkah, Madinah, and other holy sites.

Are there any age restrictions for Umrah?

There are no age restrictions for performing Umrah, but it’s important to ensure that all group members are physically capable of performing the rituals involved.

How can I be sure that my booking is confirmed?

Once you finish paying for your booking, you will receive a confirmation email that includes your flight ticket.

What should I do if my name is spelled incorrectly on the booking?

If you notice a mistake in your name on the booking, simply give us a call on our customer care numbers or send us an email. Our dedicated team will assist you in getting it corrected with the airline.

How early should I arrive at the airport before my flight?

It is recommended to arrive at least 3 hours prior to the scheduled departure time to ensure a smooth check-in and boarding process.

What should I do if I experience any issues after arriving in Saudi Arabia?

Our team in Saudi Arabia is committed to providing support throughout your stay, ensuring a hassle-free experience. While issues are unlikely, should you have any concerns, you can contact our office by phone during business hours for prompt resolution. We’ll also supply key contact numbers in Saudi Arabia before your travel.

What types of hotels are included in your packages?

In Makkah and Madinah, we offer various types of hotels for your stay. The specific hotel will be listed in our package. We provide accommodations ranging from 3-star to 5-star hotels.

How will I know if my booking is confirmed?

Once you finish paying for your booking, we will send you an email to confirm your reservation. This email will also include your hotel voucher.

Where can I find the contact information for the hotel I have booked?

You will receive the contact details of the hotel in the booking confirmation email that we send you.

Do I need to bring any documents with me when I check in at the hotel?

Yes, you should bring your reservation voucher and a valid ID or passport.

How can I extend my booking?

If you need to extend your booking, simply get in touch with our customer care team and they will assist you with the necessary changes.

What should I do if I need to change my hotel?

If you need to change your hotel, contact our customer care team and they will help you make the necessary arrangements.

I completed my booking, but I haven’t received a confirmation email. What should I do?

If you haven’t received a confirmation email after completing your booking, you can contact us by phone or email. Our team will look into your booking status and send you the hotel voucher.

What is the minimum age requirement for obtaining a visa?

The minimum age to get a visa is 12 years and above.

Do Canadian citizens need a visa to perform Umrah?

Yes, Canadian citizens are required to obtain a visa to perform Umrah in Saudi Arabia. You can apply for the visa through us.

What is the difference between a Tourist Visa and an Umrah Visa?

Both visas allow you to perform Umrah, but with an Umrah Visa, you are limited to visiting only Makkah and Madinah. With a Tourist Visa, you have the freedom to travel to other destinations within Saudi Arabia as well.

What are the visa requirements for women who want to perform Umrah alone?

If a woman is below 45 years of age, she must have a mahram (a male relative, such as a father, brother, or husband) in order to enter Saudi Arabia and perform Umrah. However, women above 45 years of age are allowed to perform Umrah without a mahram.

How long is the Umrah Visa valid for?

The validity period of the Umrah visa has been extended from 30 days to 90 days according to the new Saudi visa rules.

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